Read on to get an introduction to OKRs as a method, understand the responsibilities of a Chief Marketing Officer, and get inspired by OKR examples for CMOs that can be applied to your own company. Remember that OKRs are not a one-size-fits-all solution. Your OKRs should be tailored to the specific needs of your company and marketing strategy. They should also be reviewed and updated regularly to ensure they are driving the desired outcomes.
Who is the Chief Marketing Officer?
The CMO, short for Chief Marketing Officer, is head of marketing in the organization. This position oversees the development and execution of a company’s marketing and advertising initiatives. The CMO uses market research and analysis to direct marketing strategy and planning, oversees the production of all promotional materials and marketing campaigns, and reports marketing and sales results to senior executives. The role of the CMO varies depending on the industry and the size of the company, but their primary responsibility is to manage the brand’s image, lead marketing campaigns, and optimize the company’s market performance. The CMO may also be in charge of new business development, product development, and distribution channel management. The CMO is a senior role, often working alongside the CEO, COO, and other top executives. In a typical organizational setup, various marketing teams, such as content, digital marketing, PR, and brand management, report to the CMO.Meaningful change for CMOs
OKRs are about creating results towards a meaningful change, so what could be some good examples of this? Here are some common areas we’ve found:- Improving brand recognition and reputation
- Increasing customer engagement and loyalty
- Optimizing marketing campaign effectiveness
- Brand awareness and brand sentiment
- Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLTV)
- Return on Marketing Investment (ROMI)
- Website traffic and engagement metrics
Setting OKRs for CMOs
When you set out to create a role-specific OKR, knowing what the role is responsible for driving for the company as well as how that meaningful change is measured is a good starting point. Hence the two previous headlines. But you need something more. You need a current state. Think about the current state of things, from the perspective of your role + the company. Ask yourself – what brings business value? We use the OKR Canvas as it lets you list the impact that you see you can achieve during the coming period, but also the blockers that are plausible and that you need to address. Sometimes, the impact is to remove a blocker. Check out the OKR Canvas to learn more.OKR Examples for Chief Marketing Officers
As stated above, OKRs should be used to drive meaningful change. Here comes a set of examples, with a corresponding introduction to the underlying reasoning behind the OKR (developed with the OKR Canvas):Background: The last quarter has shown a stagnation in customer acquisition and brand engagement. The company’s CEO has asked the executive team to discuss strategies to boost growth. The team performs an OKR Canvas workshop and concludes that there are opportunities for improving brand awareness and optimizing marketing campaigns. The team sees a potential in focusing on both customer engagement and lead generation and assigns the following OKR to the CMO to drive:
Customer engagement and brand awareness have significantly improved through combining the two.
Increase social media engagement by 30%
Achieve a 20% increase in new customer acquisition
Improve brand sentiment score by 15%
Background: Over the past year, the company has launched several new products, but the response from the market has been tepid. After a thorough market analysis, the team has found that the company’s products are not reaching their target audience effectively. The CMO is given the following OKR:
Product reach and visibility have significantly improved in the target markets.
Increase product-specific website traffic by 25%
Execute 5 targeted marketing campaigns with a conversion rate of at least 15%
Achieve a 20% increase in product inquiries and/or demos