OKR Examples within Customer Support

Find examples of OKRs within Customer Support. Copy Objectives & Key Results from our vast library of examples to get inspired by when launching your next OKR period.
OKR Customer Support

We hope these OKR Examples within Customer Support will get you off to a good start with your new OKRs. However, just don’t forget that it is critical that you also do the work of really thinking through what specific change you are trying to achieve. In conclusion, see the below OKR Examples as inspiration, but remember that your best OKR is probably a unique solution to your own very specific situation.

Within the Customer Support space, the most common types of roles driving change include Customer Success Managers, Support Centers and more.

Check out the examples below and feel free to copy them into our OKR tool, or continue the dialogue on our LinkedIn page. If you can’t find what you are looking for or if you want more help with OKR Examples within Customer Support please use the form in the bottom of the page and we’ll help you create a custom OKR specific for the meaningful change you want to achieve for free. 

Looking for more inspiration within OKRs? Find articles on best practices and additional OKR Examples on our resources page.

Examples of OKRs for Customer Support

An OKR to reduce the outsourcing of customer success management and make it more efficient. 
We have brought home the customer success process and made it more efficient.
Go from 60% to 20% in outsourced cost to perform customer success activitives per call contact
Go from 12 to 35 sales orders per Custtomer Support FTE
An OKR to raise revenue through added service levels.
Significantly increase the value of sales orders through better follow-up service
Reach €10,000 in revenue per sales order on average
Raise our call service level to 9 on average.
An OKR to decrease the pressure on live agents through an automated self-service system.
Our automated self-service is taken to a new level.
Web transactions self-service resolution rate goes up to 40%
Go from 70% to 30% calls routed to a live agent as a percentage of total inbound calls

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